Return and Exchange Policy

Return Policy

At Ghuder (ghuder.com), we are committed to ensuring that every customer is satisfied with their purchase. If you need to return or exchange an item, please refer to the following policy:

Free Returns within 30 Days

If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. We provide free returns and exchanges to ensure your shopping experience is worry-free.

Return Conditions

The item must be unused and in its original packaging.

Please attach proof of purchase or order confirmation email to speed up processing.

Return Process

Please contact our customer service team via email (service@ghuder.com) to start the return or exchange process. Our customer service will guide you through the return process and provide you with the required information.

Return Address

Please send eligible items to the following address: Room 108, 1st Floor, Building 3, Jiyang Village West, Shilou Town, Fangshan District, Beijing

Refund Processing

Once we receive and inspect the returned item, eligible refunds will be refunded to the original payment method within 7 business days.

Damaged or Wrong Items

If the item you received is damaged in any way or does not match your order, please contact us immediately. We will replace the item or arrange a refund as soon as possible.

Customer Support

If you have any questions or need help, please feel free to contact us by email (service@ghuder.com) or phone: 13523466609. Our 24-hour online customer service will serve you wholeheartedly.